Calls roll to voicemail at the busy times
Mid-morning drop-off rush, the advisors are with customers, and the phone goes to voicemail — so the caller books the shop down the road.
For independent shops & auto repair
AI automation for auto repair: book the bay, update the customer, earn the review.
Your advisors are buried at the counter while the phone rings and the drop-off line builds. Cognautic can configure an AI agent for agreed business-hours or overflow lanes, qualify the concern and vehicle, book against your bay capacity, and push status updates — with supported writes to Tekmetric or Shop-Ware and missed-call text-back as a fallback.
Scoped call coverage. Tested booking. Customer-owned numbers and records.
The counter is the bottleneck
Every ringing phone is a booking your advisor can't take right now.
A missed call at a busy shop is a lost repair order and often a lost customer relationship. We start by measuring your actual missed-call, response, and booking baseline rather than assuming every call would have become a repair order.
The old way
Customers call to ask 'is my car done?'
Status calls interrupt the counter all day. Every 'any update?' pulls an advisor off a paying customer standing in front of them.
An advisor with human limits
One person can work one call or one counter customer at a time. During the rush, something always gets dropped.
Reviews never get asked for
Happy customers drive away and nobody follows up, so the shop's rating doesn't reflect the quality of the work.
What we build for auto repair
Configured coverage, booking, status updates, and reviews for the work you approve.
We start with the biggest measured leak — usually overflow calls and status interruptions — then connect the rest into one system you watch from a single screen.
AI service advisor assist
Handles approved questions, captures the year/make/model and concern, applies configured diagnostic or inspection-fee language, and offers supported booking or human handoff.
Missed-call text-back
When a supported missed-call event is received, the workflow can send a prompt, consent-aware text and route the reply for follow-up before the caller books elsewhere.
Books into your shop management system
Supported APIs can create an appointment or repair-order request in Tekmetric or Shop-Ware after fields, capacity, and conflict behavior are tested.
Repair-status updates
Configured, consent-aware messages can update the customer as the work order changes state, reducing inbound 'is it ready?' calls to the counter.
Reminders & no-show rescue
Consent-aware confirmations and reminders can support appointment attendance, while bounded declined-work follow-up stops on reply, opt-out, or the configured sequence limit.
Neutral review requests
After a completed repair, every eligible customer gets the same neutral review request. A separate support path makes it easy to report a problem without filtering who can leave a public review.
The agent in action
It sounds like your best service advisor — and it books like one too.
We train the agent on your services, your inspection and diagnostic fees, your bay capacity, and your scheduling rules. It handles routine calls end-to-end and knows exactly when to put an advisor on.
Knows the shop's work
An oil change, a check-engine light, brakes, a no-start, an out-of-state inspection — it asks the right qualifying questions for the vehicle in front of it.
Books to your real capacity
Uses the connected system's availability, bay and advisor capacity, and conflict rules before texting a confirmation.
Hands off the judgment calls
A comeback, a warranty dispute, a big estimate the customer wants to talk through — it routes those to an advisor with the call summarized.
Works with your stack
It writes into the shop management system you already run.
Where supported access is available, the agent and workflows can connect to your existing shop management system without replacing it. We build a named, tested connection to the systems you name.
TekmetricShop management
- Creates approved appointments or repair-order requests through supported APIs
- Reads or writes approved customer and vehicle fields when available
- Can trigger configured status messages on supported events
Shop-WareShop management
- Creates approved appointment and customer fields
- Uses exposed availability and conflict rules
- Can trigger configured confirmations and reminders
Mitchell 1 & ShopmonkeyWorkflow
- Appointment and estimate requests routed for supported scheduling
- Recorded outcomes available for review
- Named, tested connection scoped per platform
Stripe & SquarePayments
- Send secure deposit or diagnostic-fee links
- Use provider-hosted payment collection
- Reconcile supported references against the repair order
Twilio & DeepgramVoice
- Low-latency call handling on supported routes
- Configured recording or transcription with required notice
- Fallback routing and failed-call visibility
Google & Outlook CalendarAvailability
- Reads availability exposed by the connected calendar
- Offers only permitted slots
- Writes confirmed appointments with tested conflict handling
Auto repair AI automation FAQs
It uses an approved business voice and stays within the configured lane. We design disclosure and recording notices around the applicable rules and your policy; callers should not be misled where disclosure is required. Anything outside scope is handed off or captured for human review.
When the platform exposes the required booking APIs, the appointment, customer, vehicle, and time slot can be created there. We build a named, tested connection and check capacity and conflict behavior before launch; no integration can honestly promise that scheduling conflicts are impossible.
Status messages are consent-aware and fire on supported work-order events you define — in progress, waiting on a part, ready for pickup. We scope which events trigger a message and honor opt-outs, so updates reduce inbound calls without becoming noise.
No. Every eligible customer gets the same neutral review request after the repair order closes. A separate support path makes it easy to report a problem privately, but it never decides who is allowed to leave a public review. Gating or filtering reviews violates the major platforms' policies, and we don't do it.
Customer-owned phone numbers, shop management accounts, customer records, and source-system data stay in your name. Recording, transcript, retention, export, and porting options follow the selected providers. Cognautic-hosted runtime may stop when service ends, so the written exit plan identifies what remains and what must migrate.
Free consult
Stop losing bookings to a busy counter.
Tell us about your shop and request a free consult. We'll map where calls, status updates, and reviews are slipping, and show you the smartest first system to build. No pitch, no pressure.
- Your measured missed-call baseline and a value hypothesis
- Which business-hours or overflow lanes to test
- The supported Tekmetric or Shop-Ware booking and status path and its dependencies
- A written build price, ROI hypothesis, and measurement plan