New-patient calls hit voicemail
A new patient with a toothache calls during the morning huddle, gets voicemail, and books with the practice down the street.
For dental & orthodontic practices
AI automation for dental practices: fill the schedule and answer new-patient calls.
Front desks miss calls during huddle, lunch, and hygiene checks — often the moment a new patient is ready to book. Cognautic can configure AI phone coverage for agreed hours and overflow, capture approved new-patient details, run consent-aware recall and reminder workflows, and write to supported practice-management APIs, with human handoff and failure visibility.
Scoped call lanes. Supported integrations. Customer-owned patient records.
The empty-chair math
A new patient with a toothache books the practice down the street when nobody picks up.
A missed new-patient call and an unfilled cancellation both cost real chair time. We start by measuring your actual missed-call, recall, and no-show baseline rather than assuming every call would have become a booking.
The old way
No-shows leave chairs empty
A missed reminder becomes an empty operatory and a hygienist with an idle hour that never comes back.
Recall lists go cold
Hundreds of patients overdue for a cleaning sit untouched because nobody at the desk has time to call them.
Details die at the front desk
Insurance and reason-for-visit notes scribbled on a pad never make it into Dentrix, so follow-up slips.
What we build for practices
Configured front-desk coverage, recall, and no-show reduction.
We start with the biggest measured leak — often missed new-patient calls and unfilled cancellations — then connect recall, reminders, and reviews into one system you watch from a single screen.
AI front-desk coverage
Handles approved scheduling, hours, and new-patient questions, captures reason-for-visit and insurance basics, and offers supported booking or human handoff. It does not give clinical or dental advice.
Missed-call text-back
When a supported missed-call event is received, a consent-aware text can go out and route the reply for follow-up.
New-patient booking
Approved new-patient fields can create or request an appointment in the connected practice-management system after fields and conflict behavior are tested.
Recall & reactivation
Eligible overdue-for-recall patients can enter a bounded reactivation program; replies and suppression status determine whether a human receives a task.
Reminders & no-show rescue
Consent-aware confirmations and reminders can support attendance; open slots from cancellations can be offered to eligible waitlist patients under your rules.
Neutral review requests
After a completed visit, every eligible patient gets the same neutral review request. A separate support path captures issues without filtering who can leave a public review.
The agent in action
It sounds like your best front-desk coordinator — and books like one.
We configure the agent from your services, providers, hours, insurance basics, and scheduling rules. It handles the routine calls and captures the details; clinical questions and anything outside scope go to your team.
Knows your practice
Cleanings, emergencies, whitening, ortho consults — it asks the approved questions for the visit type in front of it.
Books to your real schedule
Uses the connected system's providers, operatories, availability, and conflict rules before confirming.
Escalates the clinical calls
A dental emergency, a treatment-plan question, a billing dispute — those go to a human with the call summarized.
Works with your stack
It books into the practice-management software you already run.
Where supported access is available, the agent and workflows can connect to your existing practice-management platform without replacing it.
DentrixPractice management
- Creates or requests approved appointments through supported APIs
- Reads exposed provider and operatory availability
- Writes approved patient fields when available
Open DentalPractice management
- New patients and appointments created with approved detail
- Recall status read where exposed
- Configured confirmations and reminders
Curve DentalCloud practice management
- Supported appointment and contact writes
- Availability and conflict rules respected
- Recorded outcomes available for review
Twilio & DeepgramVoice
- Low-latency call handling on supported routes
- Configured recording or transcription with required notice
- Fallback routing and failed-call visibility
Stripe & SquarePayments
- Send secure deposit or balance payment links
- Use provider-hosted payment collection
- Reconcile supported references against the visit
GoogleBusiness
- Click-to-call and booking links handled
- Review requests routed to your profile
- Hours and practice details stay accurate
Dental AI automation FAQs
Will patients know it's an AI answering the phone?
It uses an approved practice voice and stays within the configured lane. We design disclosure and recording notices around the applicable rules and your policy; callers should not be misled where disclosure is required. Clinical or out-of-scope calls are handed off or captured for human review.
Can it book new patients into Dentrix or Open Dental?
When the practice-management system exposes the required scheduling APIs, appointments and patient records can be created there. We test its providers, operatories, availability, and conflict behavior before launch; no integration can honestly promise that scheduling conflicts are impossible.
How does recall and reminders work without spamming patients?
Eligible patients enter bounded, consent-aware sequences with opt-out, quiet hours, suppression, and human-review rules. Delivery timing still depends on the connected messaging providers, and we report the observed outcomes rather than promising a universal contact rate.
How is patient information handled?
Customer-owned patient records stay in your practice-management system. Recording, transcription, retention, and access follow your policy and the selected providers. PHI handling and any required agreements are the practice's responsibility; the agent does not make clinical decisions and is not a substitute for your compliance review.
Who owns the phone number, the recordings, and the patient data?
Customer-owned phone numbers, practice-management accounts, and patient records stay in your name. Recording, retention, export, and porting options follow the selected providers. Cognautic-hosted runtime may stop when service ends, so the written exit plan identifies what remains and what must migrate.
Administrative workflow control
Map the healthcare workflow around the front desk.
Healthcare workflow automation connects approved administrative intake, scheduling, documents, authorizations, follow-up, system updates, exceptions, and evidence while clinical decisions stay with qualified people.
Explore healthcare workflow automationFree consult
Stop losing new patients to voicemail.
Tell us about your practice and request a free consult. We'll map where new-patient calls, recall, and cancellations are slipping, and show you the smartest first system to build. No pitch, no pressure.
- Your measured missed-call and no-show baseline and a value hypothesis
- Which business-hours, overflow, or after-hours lanes to test
- The supported new-patient, recall, and reminder path
- A written build price, ROI hypothesis, and measurement plan